Complaints Procedure
How to raise a complaint about our service or installation work.
Quick answer
Email info@scottishenergyefficiency.co.uk or call 0141 230 0198 with details of your complaint. We acknowledge it within 2 working days and send a full response within 14 working days, liaising with our installation partner where needed. If you are still unhappy, you can escalate to TrustMark's alternative dispute resolution service.
Last updated:
We take complaints seriously and aim to resolve them quickly and fairly. If you are unhappy with any aspect of our service or the work carried out by our installation partner, Home Heating Services (Scotland) Ltd, please follow the steps below.
Step 1 — Contact us
Email info@scottishenergyefficiency.co.uk or call 0141 230 0198 with details of your complaint. We will acknowledge it within 2 working days.
Step 2 — Investigation
We will investigate and provide a full response within 14 working days. If the complaint relates to installation work, we will liaise with Home Heating Services (Scotland) Ltd (company number SC484353, MCS certified IAA10151, TrustMark registered 3559930, Gas Safe registered 559575).
Step 3 — Escalation
If you are not satisfied with our response, you may escalate your complaint to:
- TrustMark — alternative dispute resolution for registered tradespeople
Glasgow Solar City is a trading name of Caledonia Energy Efficiency (company number SC854865). All installations are carried out by Home Heating Services (Scotland) Ltd (SC484353). See also our guarantees and warranties and contact details.
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